Casino / Sports
These Terms & Conditions set out what you agree to when you open and use a 13hibajee account — covering how the lobby works, how your wallet is managed through bKash or Rocket, and what we each owe the other. Access to this platform depends on your local law and eligible region, so please read these terms before you start.
By creating a 13hibajee account, you accept these terms in full. They apply to every part of your session — browsing the game lobby, loading a title from any of our studio partners, adding funds through bKash or Rocket, requesting a withdrawal back to your wallet, and reaching our support team. We may update these terms when platform or regulatory requirements change; the version shown here at login is the one in effect at that moment. Eligibility matters. You must confirm that access to online casino activity is permitted under the laws of the region where you are located. We do not make that determination for you, and we do not represent that access is lawful in every jurisdiction. If local law prohibits participation, these terms do not grant you any right to proceed. Your account belongs to you alone. Sharing login credentials, operating multiple accounts, or using automated tools to interact with the lobby violates these terms and may result in account suspension. Funds held in your 13hibajee wallet at the time of suspension are subject to review before any release, and we will follow the process set out in the account-rights section below when that happens.
Deposits and withdrawals via bKash follow the limits and verification steps shown in your account wallet page.
Rocket transactions are processed through the same account wallet flow; check current limits after login.
Your wallet balance is held in your 13hibajee account and is not a bank deposit or insured balance.
Not everything connected to your experience falls under a single policy. The table below draws the line between what these Terms & Conditions govern directly and where separate rules or third-party terms take over — so you know exactly who is responsible for each part of the service.
Your 13hibajee login, account dashboard, wallet balance, and profile settings are fully covered by these terms. Any dispute about account access is handled by our support team under the process described here.
Deposits through bKash or Rocket and withdrawals back to your wallet are governed by these terms on the 13hibajee side. The payment provider's own terms apply on their side of the transfer.
The game lobby, studio titles from our catalogue, promotional panels, and all pages of the 13hibajee site fall within these terms. Content accuracy and fair game delivery are our responsibility.
External payment processors, mobile network services, and any app store through which you access 13hibajee operate under their own independent terms. We do not control or accept liability for those services.
These terms are not one-sided. You have clear, reachable options for reviewing your own data, correcting account details, and raising questions with us directly. Every action below is available through your account dashboard after login — no email required for routine changes, though support is there when you need it. If your account is restricted or suspended, you can request a formal review by contacting support through the channel shown on the Contact page. We will tell you the reason for the restriction and what steps, if any, are available to resolve it. Fund release from a suspended account follows a verification process; the timeline and any required documents are communicated to you at the start of that process.
Your transaction history, wallet movements, and session log are visible in the account dashboard. Open the History tab after login to see the full record.
Name, contact number, and linked wallet details can be updated in Account Settings. Some changes require identity verification before they take effect.
Submit any terms-related question through the support form on the Contact page. We aim to respond via the same channel you used to reach us.
You may close your 13hibajee account at any time by contacting support. Remaining wallet funds go through a standard withdrawal review before release.
Questions about what these terms mean, how they apply to your account, or how to action one of the rights above can be sent through any of the channels below. Keep your account ID handy — it speeds up every query.
Fill in the contact form on the Support page with your account ID and a short description of your terms question. We respond to the email address on your account.
The chat icon in the lobby connects you to the support team. Available hours are shown next to the icon when the session opens — check there for current availability.
Routine account changes — wallet details, contact number, notification settings — are handled directly inside your dashboard without needing to contact support.
Knowing how we handle your account data and how to request changes is a practical part of using this service. Here are the four areas that come up most in terms-related queries.
We hold the information you provided at registration, your transaction history, and session activity. This data is used to operate your account and meet the verification requirements applied to bKash and Rocket transactions.
We use cookies to keep your session active, remember lobby preferences, and measure which game categories get the most use. You can adjust browser cookie settings; blocking session cookies will affect lobby functionality.
Your account is protected by the password you set at registration plus any verification step shown when you log in. Keep your credentials private. If you suspect unauthorised access, use the password-reset link on the login page immediately.
If you believe a section of these terms has been applied incorrectly to your account, contact us via the support form with your account ID and the specific clause you are referencing. We will review and respond in writing.
Below are the terms-related questions we hear most from account holders. If your question is not here, the support form on the Contact page is the right place to send it.
They apply to anyone who opens or uses a 13hibajee account. By completing registration, you confirm that you have read these terms and that account use is permitted under the laws of your location. Access depends on local law and eligible regions — we do not make that determination on your behalf.
Yes. We update the terms when platform features or regulatory requirements change. The version displayed at login is always the current one. Continuing to use your account after an update takes effect means you accept the revised terms. We aim to make significant changes visible in the account dashboard.
Funds in your 13hibajee wallet at the time of suspension go through a review before release. We will tell you the reason for the suspension and any steps available to you. Required documents and the process steps are communicated at the start of the review, not held back.
Open the History tab in your account dashboard after login. Every wallet movement — bKash deposit, Rocket withdrawal, or internal credit — is listed there in date order. If a transaction is missing or looks incorrect, raise it through the support form with your account ID.
No. These terms permit one account per person. Opening a second account is a breach and may result in both accounts being suspended. If you have lost access to your original account, contact support to recover it rather than opening a new one.
Contact our support team and request account closure. Any balance in your wallet goes through a standard withdrawal review before it is released to your linked bKash or Rocket number. We will confirm closure in writing once the process is complete.