13hibajee Banking: Deposits, Withdrawals and Verification
This page covers every money operation tied to your 13hibajee account — from loading your balance using bKash, Nagad or Rocket to requesting a payout back to your wallet. All deposit and withdrawal actions live inside the Banking section of your account dashboard, which you reach after logging in. Start with the deposit steps if you are opening your balance for the first time, then read the withdrawal section when you are ready to move funds out. The verification section sits between them because completing identity checks unlocks the full range of amounts your account can handle. Transaction records, safety details and answers to common banking questions follow in order. Availability depends on your local law and eligible regions — check the account dashboard for the options shown to your account.
Open the Banking tab inside your account dashboard and select Deposit. Your available local wallet options — bKash, Nagad and Rocket — appear as selectable rails in the deposit panel. Pick the one linked to your registered mobile number, enter the amount you want to add, and follow the payment confirmation screen your wallet app presents. Once the transaction clears on the wallet side, the amount is added straight to your account balance and shows in your transaction history. If you are depositing via bKash for the first time, the account panel displays the merchant number and reference code to use in the bKash app — copy those exactly as shown. The deposit panel also displays the minimum and maximum amounts accepted per transaction; work within those figures to avoid a failed transfer. No manual steps are needed after confirmation — the balance update is automatic.
Open the deposit panel
Log in and navigate to Banking, then select Deposit. The panel lists bKash, Nagad and Rocket as the available rails for your account.
Choose your wallet
Select the wallet linked to your registered mobile number. The panel displays the merchant reference details to use inside your wallet app.
Enter the amount and confirm
Type in the amount within the limits shown on screen, complete the confirmation inside your wallet app, and submit. Do not close the page until the wallet confirmation screen appears.
Balance updates automatically
Once the wallet side confirms, the amount is added to your account balance. Check the transaction history tab to see the new entry and reference number.
MOVE FUNDS OUT
Request a Payout from Your Account
Head to the Banking tab and select Withdrawal to start the process. The payout panel lists the same local wallet rails — bKash, Nagad and Rocket — and sends funds to the mobile number registered on your account. Before entering an amount, confirm that your account verification is complete; the panel will show a prompt if any identity step is still pending. Select the wallet you want to receive the payout, enter the amount within the limits displayed, and submit the request. A reference number is generated at that point and appears in your transaction history. That reference is what you use if you need to contact support about the payout. Withdrawal amounts land in your wallet once the request is processed; the account dashboard shows the current status of any pending request. No invented processing windows are stated here — check the status label in your account history for the live state of your request.
Select Withdrawal in Banking
Log in, open the Banking tab, and choose Withdrawal. Confirm your chosen wallet is the one registered to your mobile number before proceeding.
Check verification status
The withdrawal panel flags any incomplete identity step. Complete verification first if prompted — this protects your account and unlocks your full payout range.
Enter amount and submit
Type the amount within the limits shown on the panel. Submit the request and note the reference number displayed on the confirmation screen.
Track status in history
Your transaction history shows a status label for every withdrawal request. Use the reference number shown there if you contact support about a specific payout.
IDENTITY VERIFICATION
Verify Your 13hibajee Account
Account verification is how we confirm that the wallet and identity on your account belong to you. This step protects your balance from unauthorized access and ensures payouts go to the correct mobile number. Open the Verification section from your account settings. The fields there ask for the document type your account requires and a clear image of that document. Follow the instructions shown on screen — the verification panel specifies which document formats are accepted. Once submitted, the status updates in your account settings. Completing verification also confirms that the bKash, Nagad or Rocket number on your account matches the registered wallet holder, which is a required check before larger withdrawal amounts are processed.
Open Verification in account settings
Log in, go to account settings, and select Verification. The panel lists the document types accepted and the image requirements for each.
Upload your document
Follow the on-screen fields to upload a clear image of the required document. Blurry or cropped images will be flagged — re-upload if the panel shows an error.
Confirm wallet ownership
The verification step also checks that your registered bKash, Nagad or Rocket number matches the wallet holder. This is required before the full payout range is available.
Check status in account settings
After submission, the status label in your account settings updates. A completed status means your account is ready for the full range of deposit and withdrawal amounts.
SUPPORTED WALLETS
Local Payment Methods on 13hibajee
Your 13hibajee account supports Bangladesh's most widely used mobile wallets. Each option appears in the deposit and withdrawal panels after you log in. Use the wallet linked to your registered mobile number for both directions — adding funds and requesting payouts.
bKash
Bangladesh's most-used mobile wallet. Use the merchant number and reference shown in the deposit panel to send funds directly from your bKash app.
Nagad
Nagad transfers go through the same deposit and withdrawal panel. Enter the amount shown on screen and confirm inside your Nagad app.
Rocket
Rocket is available for both deposits and withdrawals. Select it in the Banking panel and follow the confirmation steps shown in your Rocket app.
TRANSACTION RECORDS
Match Your Wallet and Account History
Every completed transaction between your wallet and your 13hibajee account generates a reference number on both sides. Keeping these references makes it straightforward to reconcile a payment if a status question comes up. The account transaction history tab shows each entry with its reference, direction, amount and status label — check there before contacting support.
Reference numbers
Your wallet app and your account history both display a transaction reference. Write down or screenshot the wallet reference immediately after completing a deposit or withdrawal request.
Status labels
Each transaction in your account history carries a status label — pending, completed or failed. A pending label means the request is still being processed; do not submit a duplicate until the status updates.
Account history tab
The transaction history tab inside your account dashboard lists every deposit and withdrawal in chronological order. Filter by date or direction to find a specific entry quickly.
Evidence to keep
Keep your wallet confirmation screenshot and the account reference number together. If you contact support about a transaction, these two pieces of evidence let the team locate the record without delay.
ACCOUNT SAFEGUARDS
How We Protect Your Account and Transactions
Security on your 13hibajee account runs across several layers — from the domain you access to the wallet ownership check built into verification. Each layer below is active on your account and does not require any action on your part to enable.
Domain check
Always access 13hibajee through the address shown on your confirmation email or account communication. The correct domain is your first check that you are on the genuine account environment, not a copied page.
Identity verification
The KYC step confirms that the person operating the account matches the registered identity. This check is what prevents an unauthorized party from requesting a payout on your behalf.
Wallet ownership confirmation
Linking a bKash, Nagad or Rocket number to your account includes a check that the wallet belongs to the account holder. Payouts only go to that confirmed number — not to an unverified destination.
Support contact path
If you see a transaction you do not recognize or a payout request you did not make, contact support immediately through the Help section of your account dashboard. The team can flag and hold a request before it completes.
BANKING QUESTIONS
Frequently Asked Questions About 13hibajee Banking
Common questions about depositing, withdrawing, verifying your account and what to do if something does not go as expected.
Which wallets can I use to deposit into my 13hibajee account?
bKash, Nagad and Rocket are the supported deposit wallets. Each appears as a selectable option in the deposit panel inside your account Banking tab after you log in. Use the wallet registered to your mobile number.
What is the minimum deposit amount?
The minimum and maximum amounts for each transaction are displayed inside the deposit panel when you select a wallet. These figures are set per wallet type and shown on screen — we do not publish a fixed number here as limits may vary.
How do I check the status of a withdrawal I already submitted?
Open the transaction history tab in your account dashboard. Each withdrawal entry shows a status label — pending, completed or failed. The reference number on that entry is what to quote if you contact support about that specific request.
Why is my withdrawal showing as pending for longer than expected?
A pending status means the request is still being processed on the account side. Do not submit a second request for the same amount. If the status has not updated and you want to follow up, contact support through the Help section and quote your transaction reference number.
Do I need to complete verification before I can withdraw?
Yes. The withdrawal panel will show a prompt if any identity step is still pending on your account. Complete the verification steps in account settings first. This confirms wallet ownership and unlocks the full withdrawal range available to your account.
What happens if my bKash deposit does not appear in my account balance?
Check your bKash app for a confirmation of the transaction and note the reference number. Then open your account transaction history to see if an entry was created. If nothing appears there, contact support through the Help section with the bKash reference and the amount sent.
Casino / Sports
