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These legal terms govern how your 13hibajee account operates, what rights you hold, and how we handle the information connected to it. Access and eligibility depend on your local law and eligible region — check the conditions that apply to you before proceeding.
Our legal terms set the conditions under which your 13hibajee account is opened, used, and maintained. They cover the relationship between you and us — not a third party acting on our behalf. Whether you fund your account through bKash, Rocket, or another supported method, the same terms apply uniformly to every transaction recorded in your account wallet. Eligibility to hold and use an account is subject to local law in Bangladesh. If local regulation restricts access, these terms acknowledge that restriction rather than override it. Where a section of these terms cannot apply in your region, the remaining sections stay in force. We update these terms when our account policies or the services attached to your wallet change. The current version is the one displayed on this page. We do not apply terms retroactively to transactions already settled in your account. If a clause is found unenforceable under applicable law, it is removed without affecting the rest. Questions about a specific clause or how it touches your bKash or Rocket wallet activity can be directed to our account support team through the contact path listed in the support section below.
bKash deposits and withdrawals follow the transaction terms set out in your account wallet section.
Rocket transactions are recorded in your account and subject to the same policy conditions as all other wallet activity.
Your account wallet reflects all settled transactions. Disputed entries can be queried through the support path on this page.
Our legal terms apply to your 13hibajee account directly. They do not extend to third-party services you connect, including your bKash or Rocket provider, whose own terms govern that side of the transaction. Understanding scope helps you direct a query to the right place the first time.
Terms apply from the moment your account is created. Access eligibility depends on local law and the eligible region you register from.
All wallet activity — deposits, withdrawals, and account balance changes — falls within scope. The transaction record in your account is the reference.
Game content, studio titles, and lobby materials on 13hibajee are covered. We are responsible for what is published under our domain.
bKash, Rocket, and other external payment providers operate under their own terms. Our policy covers how we record and respond to that activity, not the provider's side.
You have practical options available at each stage of your account relationship with us. Your transaction history is accessible from your account dashboard after login — no request needed for records already visible there. If any detail in your account is incorrect, the account settings section shows the fields you can update directly. For details that require our team to adjust, the support path in the next section is the right route. You can ask questions about how your account data is handled at any point. We respond through the same contact channel, and you do not need to state a formal legal basis to ask. If you decide to close your account, that option is available in your account settings; settled balances follow the withdrawal process shown at the time of closure.
Your full transaction history is in your account dashboard. It updates after each settled wallet event.
Account settings let you update personal details directly. Fields requiring verification are marked in the form.
Direct policy questions to our support team using the contact path below. You do not need a specific legal basis to ask.
Account closure is available through account settings. Any remaining balance follows the standard withdrawal process shown at that step.
For legal or account-policy questions, use any of the contact routes below. Direct your query to the channel that fits — wallet-related questions are handled alongside general account queries.
Available from your account dashboard after login. Use this for account-specific or wallet queries linked to your bKash or Rocket activity.
Send account or policy questions to our support address listed in your account settings. We respond to the email tied to your registered account.
The help centre covers common account, wallet, and legal questions with step-by-step answers. Find it in the footer of every page.
We hold account data only for as long as it is needed to maintain your account and meet our record-keeping obligations. Transaction records tied to your bKash or Rocket wallet activity are kept for the period required under applicable policy, then removed from active systems. You can request confirmation of what data we hold by contacting support. Account security uses standard access controls — your login credentials are stored in hashed form and are not visible to our support team. Cookies on our site serve session and preference functions; the cookie notice at your first visit lets you manage non-essential cookies.
We keep account and transaction data for the period required under our policy, then remove it from active systems. The current retention period is stated in your account data section.
Session and preference cookies support your account experience. You can manage non-essential cookies through the notice shown on your first visit or in browser settings.
Login credentials are stored in hashed form. Our support team cannot view your password. Contact support immediately if you suspect unauthorised account access.
To ask about data we hold or request a correction, contact support through the email path in your account settings. We respond to the address registered to your account.
Answers to the questions we see most often about account policy, user rights, and data handling.
These terms apply to all 13hibajee accounts. Eligibility to open and use an account depends on local law and your eligible region in Bangladesh. Where local law restricts access, that restriction applies — these terms do not override it.
Your full transaction history is in your account dashboard after login. Each settled deposit and withdrawal is listed there with its date and amount. No separate request is needed for records already visible in your account.
Yes. Open account settings to see which fields you can edit directly. Fields that require identity verification are marked in the form. For any detail our team needs to adjust, contact support through the email path in your account settings.
We hold the data needed to maintain your account and meet record-keeping obligations — including transaction history linked to wallet activity. The current retention period is stated in your account data section. Contact support if you want confirmation of what we hold.
Reach our support team through live chat in your account dashboard or by email to the address in account settings. Policy and account questions are handled through the same channel. You do not need to state a formal legal basis to ask.
The account closure option is in account settings. Any settled balance in your wallet follows the withdrawal process shown at the time you request closure. Once closed, your active account data is moved out of live systems according to our retention schedule.