Casino / Sports
This policy explains exactly what personal data 13hibajee collects when you open an account, use bKash or Rocket to fund your wallet, or browse our lobby — and how we handle, store and protect that data. Access to our platform depends on your local law and eligible region; this policy applies wherever that access is permitted.
When you register, we collect the details you enter on the account form — name, email address, contact number and the payment method you link to your wallet. If you use bKash or Rocket to add funds, the transaction reference is recorded against your account for reconciliation purposes; we do not store your full mobile banking PIN or password. We also collect session data: the device type, browser fingerprint and pages visited within the lobby. This helps us maintain continuity when you switch between a mobile handset and a desktop browser mid-session. We use this data to verify your identity, process wallet transactions and respond to account support requests. We do not sell personal data to third parties. Aggregated, non-identifiable data may be used internally to understand which game categories — slots, live tables, crash games — see the most activity, but that analysis cannot be traced back to any individual account. Retention periods follow the requirements of applicable law in supported regions; your account dashboard shows the current data summary after login. Use and availability of this platform depends on your local law and eligible regions.
Transaction references from bKash deposits are stored in your account ledger for reconciliation. We never hold your bKash PIN.
Rocket payment records follow the same ledger approach — reference number only, not your full Rocket account credentials.
Name, email and contact number collected at registration are used solely for account verification and support contact.
Device and session logs help us keep your lobby state consistent if you switch from mobile to desktop during a browse.
Not everything you encounter while using 13hibajee falls under this policy. Understanding the boundary helps you know who to contact when a question arises. Account activity on our platform is covered in full. Third-party links — including the mobile banking apps you open to complete a bKash or Rocket transfer — operate under their own privacy terms once you leave our domain.
Login activity, account settings changes and wallet top-ups made through your 13hibajee account page are all within this policy's scope.
Transaction records for bKash and Rocket deposits processed through our payment flow are covered here. The bKash or Rocket app itself is governed by its own terms.
Pages you browse within our domain — game lobby, category filters, studio pages for JDB, CQ9 or Pragmatic Play titles — are within scope. Game studios handle only game content delivery.
External links, affiliate pages or mobile banking apps you open separately are outside this policy. We are not responsible for data practices on those external services.
You have real, actionable options when it comes to the data we hold. Reviewing your records is the first step: after login, your account dashboard displays the profile details we have on file, along with a transaction history that covers every bKash and Rocket wallet entry. If something looks incorrect — a wrong contact number, an outdated email address — you can update it directly from the account settings page without contacting support. For data you cannot edit yourself, or if you want to understand what we hold beyond what the dashboard shows, raise a request through our support channel. We will respond with the relevant information. If you want your account closed and personal data removed, that request also goes through the same support path; we handle it in line with the retention rules that apply in your eligible region. Eligibility to make certain requests may depend on local law.
Log in and open the account dashboard. Your profile data and full wallet transaction history — including bKash and Rocket entries — are listed there.
Name, email and contact number can be updated from the account settings page. Follow the fields and verification steps shown on that page.
If you need information about data we hold beyond the dashboard view, contact our support team. State your account email and the specific record you are asking about.
To close your account and request data removal, submit a request via support. We process it in line with retention rules applicable to your eligible region.
If you have a question about this privacy policy — what data we hold, how a bKash transaction record is stored, or how to update your account details — our support team is the direct route. We keep three contact paths open so you can choose the one that suits how you are browsing.
Open the chat widget from any page on 13hibajee. Describe your privacy question and include your registered email so we can locate your account quickly.
Send a message to our support email address (shown on the contact page after login). Include your account email and a clear description of the data request.
Many privacy actions — viewing records, updating contact details — are available directly from your account dashboard without needing to contact support at all.
We manage the data connected to your 13hibajee account with a straightforward set of practices: collect only what is needed, retain it only as long as required, and keep the access paths transparent. Cookies are used on our domain to maintain your session state — for example, keeping your lobby position when you switch from a low-end Android handset to a desktop browser. You can review or clear these through your browser settings at any time. Account data is stored with access controls that limit who within our team can view identifiable records. We review these access controls regularly. When you contact support about a data question, the agent handling your case accesses only the data needed to answer that specific request — not your full transaction history unless you ask for it.
Cookies on 13hibajee maintain session continuity and lobby state. They are not used to build advertising profiles. Clear or manage them through your own browser settings at any time.
We keep account and transaction data only as long as applicable law in your eligible region requires. The current status of your data is shown in your account dashboard after login.
Internal access to identifiable account records is restricted and reviewed on a scheduled basis. Support agents see only what is needed to respond to your specific request.
When this policy changes, the updated version is published at this URL. Continued use of your account after a policy update means you have reviewed the current version.
These are the questions we hear most often about how 13hibajee handles your personal data, what rights you have, and how to act on them. If your question is not answered here, reach out through live chat or email support.
We collect the details you enter on the registration form: name, email address and contact number. Once you link a payment method like bKash or Rocket, we also record transaction references — not your PIN or full credentials — against your account wallet.
No. We record only the transaction reference number generated when a bKash or Rocket deposit completes. Your mobile banking PIN, password and account credentials stay within the bKash or Rocket app and are never stored on our side.
Log in and open your account dashboard. Your profile details and wallet transaction history — including every bKash and Rocket entry — are displayed there. For a broader data summary, contact support with your registered email address and we will provide the relevant records.
Yes. Name, email and contact number can be corrected from the account settings page — follow the fields and any verification step shown there. If you cannot edit a specific field yourself, raise a correction request through our support channel.
Cookies keep your lobby session active and maintain your browsing position when you switch devices — for example, from a mobile handset to a desktop. They are not used to build advertising profiles. You can review or clear cookies through your browser settings at any time.
Submit a closure and data-removal request through live chat or support email. State your registered account email and what you are requesting. We handle it in line with the retention rules that apply to your eligible region, as local law may affect what can be deleted immediately.